Appointments and Cancellations
Regularly-scheduled therapy appointments represent an agreement between you and your child’s therapist. A particular time slot will be reserved for your child. Please give serious consideration when establishing the frequency of therapy for your child, as it is important for you to regularly attend therapy sessions. Please make sure you choose a frequency that is reasonable and realistic for your child and your family.

Your child is expected to regularly attend scheduled sessions. Reasons for absence should be limited to serious illnesses, hospitalizations, emergencies, critical family situations, special school functions, vacations, and holidays. We require cancellations to be made at least 24 hours prior to your scheduled appointment. All cancellations made with less than 24 hours notice, for any reason other than the illness of the treated patient, will be charged a cancellation fee ($50 for 30 minutes, $60 for 45 minutes and $75 for one hour sessions). Please be advised this fee cannot be billed to your insurance company or the Board of Education. With the exception of Saturday therapy appointments, occasional last-minute illnesses and emergencies are exempt from the cancellation fee. If your child wakes up sick or is sent home from school, please call as early as possible so the therapist has time to schedule another appointment in your child’s slot. Feel free to leave a message if no one answers the phone. When it is necessary to cancel a session, we encourage you to reschedule it, whenever possible, to ensure consistency of treatment and maximize therapeutic gains. You can also use your child’s therapy slot for consultation with your therapist.

If there are excessive cancellations, we reserve the right to put therapy on hold. If your child is absent from therapy 25% of the time or more over a 2-month period, therapy will be discontinued (unless special arrangements have been made) and a child on the waiting list will be given that therapy spot.

You can expect advance notice from your therapist for cancellations due to professional endeavors, family situations, and vacations. Barring unforeseen circumstances, you will be notified by 9:30 a.m. if your therapist must cancel your appointment for that day due to illness or emergency.

For inclement weather updates, check our website or call the office. If nothing is noted, then sessions are being held as scheduled. Whenever possible, your therapist will reschedule a missed appointment or recommend another therapist at Creative Speech Solutions, LLC who could temporarily assume treatment responsibility for your child.

Therapists try very hard to stay on schedule; however, there may be times when you have to wait 5-10 minutes due to unforeseen circumstances. If a therapist is running behind schedule, your child will always be seen for his/her allotted amount of time. However, we can not afford to extend the same courtesy if you are late to your appointment.
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